Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, you have 7 days from date of delivery to return with a 15% restocking fee. All items must be in original condition and packaging.
Are any purchases final sale?
Final sale items will be marked as such
How does delivery work?
Given we are selling high value items, all deliveries must be signed for by an adult aged 21 or older. We will not make any exceptions to deliver without a signature. If you or an adult at the provided address will not be able to sign for the package, please contact us or review fedex delivery policies here
When will I get my order?
We will work quickly to ship your order as soon as possible. Most items will be delivered within 1-3 business days. Once your order has shipped, you will receive an email with further information.
Where do you ship to?
We currently only ship within the USA. Please contact us if you are an international customer
How much does shipping cost?
All shipping is free
How should i care for my jewelry?
Please refer to the GIA's guide here